Refund Eligibility

• We offer a 30 days money-back guarantee from the date of the initial subscription or purchase.
• To be eligible for a refund, the customer must request a refund within the specified refund period.

Circumstances for Refund

• Our refund policy covers situations where the customer is dissatisfied with the SaaS product's performance or functionality.
• Refunds may be issued for technical issues that prevent the customer from using the SaaS product as intended.

Non-Refundable Services

• Certain services or add-ons may be non-refundable. This includes Customize website, LMS App features such as Live streaming, credits used, white-label made, etc.

Refund Process

• To request a refund, customers must contact our customer support team at 9004935122.
• Refunds will be processed using the original payment method.

Subscription Cancellations

• Customers can cancel their subscription at any time. Upon cancellation, future billing will cease, and the customer will have access to the service until the end of the current billing cycle.
• Refunds will not be provided for partial subscription periods.

Chargebacks and Disputes

• If a customer initiates a chargeback or dispute without first contacting our customer support, they will be considered in violation of this refund policy.
• Customers are encouraged to resolve issues through our customer support channels before pursuing chargebacks.

Changes to the Refund Policy

• We reserve the right to modify or update our refund policy at any time. Changes will be effective immediately upon posting the updated policy on our website.

Contact Information

If you have any questions or concerns about our refund policy, please contact us at:
Superclass
Express Zone Mall, Goregaon East, Mumbai - 400067
sales@superclassapp.in
9004935122